How to build an Inclusive Workplace
BUILDING AN INCLUSIVE WORKPLACE
What is Diversity?
The Society for Human Resource Management (SHRM) defines diversity as “the collective mixture of differences and similarities that include, for example, individual and organizational characteristics, values, beliefs, experiences, backgrounds, preferences, and behaviors.”
Diversity can be at the surface level as well as at a deeper level. Examples of the former include, diversity in relation to gender, race, age, physical disabilities, body-type, etc. Examples of the latter are our values, attitudes and beliefs.
What is Inclusion?
SHRM defines inclusion as “the achievement of a work environment in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success
Simply introducing programs aimed at hiring more minorities, more women, more transgender persons, or persons with disabilities, etc., does not, however, address issues of diversity and inclusion in the workplace. For an organization to become a truly inclusive workplace, it is important for everyone in the organization to be educated on how unconscious bias impacts our ability to be truly inclusive.
Our values, attitudes and beliefs and the way we view the world, are shaped by many factors including our culture and upbringing. While we like to think of ourselves as being unbiased, we are all susceptible to stereotypical biases about gender, sexual orientation, race, religion, etc. These biases are reinforced subconsciously because it is natural for us to spend most of our time with people who look like us, think like us and act like us.
Overcoming unconscious bias
In order for us to overcome these “unconscious” biases, we need to become more thoughtful and aware of the biases we hold as well as how we unconsciously communicate these biases through our speech and actions. One example would be the words we use and the tone of voice we adopt when we speak to someone we perceive as being different from us, as well as non-verbal gestures such as eye-rolling, sighing and looking away when someone is speaking to us, excluding people when we are in a group setting, etc.
If we make an effort to be more mindful of the biases we hold, then we can be more fair, more thoughtful and more respectful in dealing with our co-workers.
Practical tips for employers
Educate leaders and employees about unconscious bias
Build diversity and inclusion initiatives into the organization’s leadership programs
Develop a diversity and inclusion scorecard
Hold managers and leaders accountable for creating a workplace in which all individuals are treated fairly and respectfully
Ensure that everyone in the organization has equal access to organizational resources
Provide opportunities for everyone in the organization to grow and contribute fully to the organization’s success.
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